Hines Pool & Spa began in 1986 with just one account, a single vehicle and the firm belief that focusing on customer service matters more than anything in building a successful business.
From the beginning, our team has focused on doing what is right for our customers and understands that focus is a core tenet of our company. Each and every person on our team takes pride in ensuring the work we perform is done in a professional manner.
Today, Hines Pool & Spa has over 40 employees, 30 trucks and more than 1500 residential and commercial accounts. We still believe that customer service matters more than anything. How do we ensure that customer service is a way of life and not just a slogan? Customer service begins with how each employee serves our customers. All of our pool cleaners and technicians are well trained and certified.
Our lead technicians each have over twenty years of experience. We pay competitive salaries and benefits; we have a retirement program because we want our employees to see their time at Hines as a career and not just another job. Our commitment to our employees promotes a strong commitment to our customers.
In 1986, after many years working for a small pool company in Austin, Andy was truly enjoying his work in the pool industry, so much so he decided to go out on his own and start Hines Pool & Spa. Since that time, he has become a leader in the industry not only in Austin, but in the nation and has served on many industry associations/committees. As a certified instructor for National Swimming Pool Foundation CPO (Certified Pool Operator) course, he regularly holds training sessions in Austin to train the next generation of pool cleaners and technicians.
Additionally, he has served on the Board of YMCA of Austin and continues to be an avid supporter of the YMCA both personally and through Hines Pool & Spa. Andy has actively involved in St Michael’s Episcopal Church as well as other ministry programs and continues to lead Hines with his Christian principles.
Away from work he enjoys spending time with his wife and three children on the lake, snowboarding, and relaxing at home smoking barbeque!
We provide the following products and services for homeowners throughout the Greater Austin area.
Further evidence of our advantages in the swimming pool industry are the various groups and associations we belong to.
The PHTA was formed in 2019 through the merger of The Association of Pool & Spa Professionals and The National Swimming Pool Foundation. Both organizations have similar goals of making swimming safe, healthy and fun, so the merger was a logical improvement.
PHTA is the world’s largest association representing a swimming pool, hot tub, and spa manufacturers, distributors, manufacturers’ agents, designers, builders, installers, suppliers, retailers and service professionals. PHTA offers a pool and hot tub education and certification programs, provides valuable membership benefits, develops trusted industry standards and advocates for critical legislation.
PHTA members adhere to a code of ethics in business and technical practices and share a strong commitment to the safe, healthful, and enjoyable use of industry products.
The BBB is a private, non-profit organization whose mission is to promote and foster the highest ethical standards between companies and their customers in the areas of:
Examples of services provided by the BBB are Business Reliability Reports, Dispute Resolution, Truth-in-Advertising, Consumer and Business Education and Charity Review.
Carecraft is composed of pool/spa designers, builders, and accessory & supply retailers across the United States who have joined together to form a nationwide member-owned association. Only select industry professionals are invited to join, and all must pass rigorous standards of quality control, reputation, and customer relations, in addition to customer concern of each company.
Carecraft was created for consumers to ensure the highest quality in all aspects of pool design & construction. When you invest in a Carecraft member company, you are assured of the finest equipment and experienced workmanship, all at a price that is tailored to your budget and lifestyle.
Each year the Pool & Spa News magazine researches all the major pool and spa Pool Service Companies in North America based on criteria such as longevity, customer satisfaction, quality ratings, awards, etc. and compile a list of the Top 50 Pool Service Companies in the pool and spa industry. Hines Pool and Spa were nationally recognized as a Top 50 Service Company by Pool & Spa News Magazine in 2018, 2019 & 2020. Pool & Spa News and Jandy have partnered together to power the Top 50 Service Excellence Award, which recognizes the top 50 Best Pool Service Companies.
The Certified Pool/Spa Operator® certification program has delivered more training than any other program in the pool and spa industry since 1972, resulting in more than 200,000 successful CPO® certifications in 44 countries.
CPO® certification courses are designed to provide individuals with the basic knowledge, techniques, and skills of pool and spa operations. It covers 14-16 hours of information from the NSPF® Pool & Spa Operator™ Handbook (provided) and local codes taught by an NSPF® Instructor.
The CPO® program is widely accepted by health departments.
Hines Pool and Spa have a Certified Service Technician® (CST®) on staff. This course takes you through the APSP Service Tech Manual and gives you what you need to know to conform to industry standards. You will be able to explain common problems with pool finishes and how to repair them; keep pools running more efficiently with a better understanding of circulation, filtration, hydraulics, and electricity; grow your practical knowledge and gain troubleshooting skills and resources, and distinguish yourself as an experienced and knowledgeable service technician.
